At Vapezx, we strive to ensure complete satisfaction with every purchase. Our Refund and Returns Policy outlines the conditions under which products can be returned and refunded. Please read the following policy carefully to understand your rights and responsibilities when making a purchase.
General Information
Vapezx offers a diverse range of vape products and services, including guest posting opportunities. We understand that sometimes products may not meet your expectations, and we are committed to providing a straightforward process for returns and refunds, as long as the conditions outlined below are met.
Eligibility for Returns
We accept returns for products purchased on Vapezx, subject to the following conditions:
- The product must be in its original, unused condition, including all packaging, tags, and accessories.
- Returns must be initiated within 14 days of receiving the product.
- Vape products that have been opened or used are not eligible for return due to hygiene and safety concerns.
Non-Returnable Items
Certain items are exempt from our return policy and cannot be returned or refunded. These include:
- E-liquids and vape juice (for safety and hygiene reasons).
- Clearance and sale items.
- Opened or used vape products.
- Any products that have been tampered with or damaged by the customer.
How to Initiate a Return
If you are eligible to return a product, please follow these steps:
- Contact Us: Reach out to our customer service team at [Insert contact email or phone number] within 14 days of receiving your product.
- Provide Proof of Purchase: You will need to provide your order number, proof of purchase, and details of the issue with the product.
- Return Instructions: After we review your return request, we will provide you with the return shipping details. Ensure that the item is securely packaged to avoid any damage during the return process.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 7-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If you prefer to exchange an item for something else, you can request an exchange instead of a refund. Exchanges are subject to product availability. To initiate an exchange, contact our customer service team with your return request.
Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately. We will arrange for a replacement or full refund, depending on the situation. Please provide photographic evidence of the damage or defect when contacting our team.
Shipping Costs for Returns
Customers are responsible for the cost of return shipping, unless the item is defective or damaged. We recommend using a trackable shipping service to ensure the return is received. Vapezx is not responsible for any lost or undelivered returns.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check your bank account or payment provider again. If the issue persists, contact us at [Insert contact email] for assistance.